Everything you need to know about your Melba toys and how we operate.
How are the toys made?
What are the toys made of?
How do I clean my toy?
What pigments do you use?
So many products are made cheaply and contain all sorts of toxins. These can leach chemicals into your body and cause irritation, pain and infection. Putting these products in sensitive areas like your vagina or your bum means you can easily absorb these chemicals. Even if you’re not buying a Melba toy, we encourage you to check what your latest sex toy is made of and where it has come from.
What firmness is best for me?
What size and shape is best for me?
What lube should I use?
How do I store my toy?
What quality can I expect from the end product?
Our toys are made from medical-grade platinum silicone. This means every batch is tested and approved safe for your body, or to eat food off! Our masters (original designs) are 3D printed. They are then manually smoothed and finished by hand. The final silicone product will be an exact replica of the master. In order to reduce the amount of toxic chemicals used in the prototyping process, you may see very faint imprints of the 3D print lines in the final product. Because to get them completely flawless would require the use of many chemicals including acetone, isopropanol, benzotriazol, polyexethelynes and cynoacrylate. These chemicals are super harmful to the environment and aquatic life, as well as our skin and airways! Choosing not to use them makes no difference to the quality or safety of the product. The toys are also handmade to order, so they are both unique and made with love 🙂
Design your Own
How do I design my own toy?
What customisation options are there?
Some items you will even be able to add your name or a short message!
Can I commission a totally custom design?
How long does it take to make my toy?
How long does it take to deliver my toy?
My toy is on backorder, what does that mean?
Can you ship outside of the UK?
We can ship worldwide (apart from countries where sex toys are illegal). Please get in touch for a quote before ordering.
What do you mean by 'Discreet Delivery'?
All items are packaged in a plain mailer or cardboard box with no identifiers as to where it has come from or what is inside.
Cancellations and Returns
Can I return my toy?
To keep things simple, each toy will come in its own biodegradable transparent bag. You can inspect the toy without opening the bag. We recommend you check your items carefully before breaking the seal.
If you think it is faulty or damaged then please contact us. Once the seal of the bag is broken, the item is non-returnable.
Can I cancel my order?
Can Melba toys exist within a circular economy?
How are Melba toys sustainable?
A carbon footprint on delivery is unavoidable, we don’t want our pledge here to be performative. Off-setting by planting a tree isn’t good enough. As we grow we don’t want deliveries to be carbon neutral, our big picture goal is to be carbon zero.
Can I recycle my toy?
How are you reinvesting your profits?
What accessible and sexual wellness products will you be making?
Can I make suggestions for new customisation options?
Can I get involved with Melba research and focus groups?
Can I sell Melba toys?
Can I write about Melba?
Still have Questions?
Contact us directly! We promise we will get back to you as soon as possible.